The Future of Retail.
Smart. Connected. Profitable. Now.

Smart vending machines transform conventional equipment into connected, intelligent retail platforms. Unlike traditional machines that simply dispense products, Invenda's smart vending technology includes:

• Real-time cloud connectivity for remote monitoring and management
• Advanced touchscreen displays (typically 49") for enhanced user experience
• Multiple payment options including cash, credit/debit, mobile wallets (Invenda’s Tapp wallet, Apple Pay, Google Pay, etc.), and loyalty programs
• AI-powered product recommendations and dynamic pricing
• Inventory tracking with low-stock alerts
• Remote diagnostics and performance monitoring through the Luna Software Suite (the Invenda Cloud platform + Mapp, Maintenance Application)

The key difference is that smart vending becomes a data-driven retail channel rather than just an unattended dispenser.

Invenda operates on a cloud-based Software-as-a-Service (SaaS) architecture that includes:

• Luna CMS: Web-based content management system for configuration, monitoring, and reporting
• Real-time two-way communication: Machines connect via cellular data for instant updates
• Modular software ecosystem: Including Luna (inventory management), Atlas (advertising platform), Stars (data analytics), and Tapp (consumer mobile wallet)
• API integrations: Seamless connection with VMS platforms, payment systems, and third-party tools
• Over-the-air (OTA) updates: Remote software deployment without physical visits

The platform is designed for scalability, supporting networks from single machines to thousands of deployments globally.

Smart vending technology delivers multiple strategic advantages:

Operational Efficiency: Remote monitoring eliminates unnecessary route visits. Operators know exactly what needs restocking before arriving on-site, reducing labor costs and fuel expenses.  

Revenue Optimization: Remote pricing adjustments, targeted promotions, and product recommendations increase average transaction value. Real-time sales data enables faster response to consumer preferences.  

Advertising Revenue: Digital screens create new monetization opportunities through third-party advertising and brand partnerships, generating additional income beyond product sales.  

Data-Driven Insights: Detailed transaction analytics, demographic information, and consumption patterns inform better business decisions.  

Enhanced Customer Experience: Intuitive touchscreens, nutritional information displays, multiple payment options, and personalized recommendations improve satisfaction and loyalty.  

Based on implementations across our customer base, key benefits include:

• Increased Revenue per Machine: Operators report an estimated +30% higher revenue through optimized product mix, dynamic pricing, and reduced out-of-stock situations.
• Lower Operating Costs: Route optimization and predictive maintenance reduce service visits by 20-40%, while remote troubleshooting minimizes downtime.
• New Revenue Streams: Advertising capabilities can generate approximately $150+ per machine monthly in high-traffic locations.
• Improved Inventory Management: Real-time stock visibility and refill reports reduce waste from expired products and ensure popular items remain available.
• Better Customer Retention: Enhanced user experience and loyalty program integration increase repeat purchases and customer lifetime value.
• Scalability: Cloud-based management allows you to efficiently operate networks of any size without proportional increases in administrative overhead.  

Invenda leverages multiple engagement strategies:

Personalization Engine: AI-powered product recommendations suggest complementary items based on purchase history and current selections, increasing basket size by 15-25%.  

Gamification: Interactive games (spin-the-wheel, scratch cards) create engaging experiences that drive loyalty.  

Loyalty Programs: Invenda’s Tapp Wallet integrates with your existing loyalty or membership program rewarding repeat customers with points and exclusive offers. And allowing you to re-market directly to your customers.

Targeted Advertising: Demographic sensors and audience measurement deliver contextually relevant ads based on viewer characteristics, improving advertising effectiveness.  

Mobile Integration: QR codes enable smartphone interaction for games, promotions, and loyalty enrollment without requiring app downloads.  

Dynamic Content: The large touchscreen displays promotional videos, product information, and nutritional data that educate and engage consumers at point-of-purchase.  

Integration is designed to be straightforward:

Hardware Options:

• Retrofit kits: Upgrade large fleets of existing machines with Invenda's PC, control board, touchscreen, and connectivity
• New machines: Purchase Invenda-enabled equipment from manufacturing partners (TCN, Lesto and Seaga)
• Form factor flexibility: Works with spiral, conveyor, lifter, and refrigerated units currently, can work with any retail system in the future.

Software Setup:

• Cloud-based platform requires no on-premises infrastructure
• Web portal access through provided URL with secure login
• Initial configuration and training provided by Invenda team
• User roles and permissions customizable to your organization

VMS Integration: Invenda's Lyra module connects with major vending management systems through APIs, enabling unified operations if you use existing software platforms.  

Deployment Timeline: Typical installation takes 2-4 hours per machine, with software configuration completed remotely. Full fleet rollouts are phased to ensure smooth adoption.  

Invenda offers tiered support based on your service level agreement:

Remote Support: Cloud-based monitoring allows the support team to diagnose issues, push software updates, and often resolve problems without site visits, ~90% of the time.  

Field Service: Established networks in core markets (DACH, UK, North America) provide on-site technical assistance when physical intervention is required.  

Customer Success Program: Structured onboarding, training, and ongoing optimization consulting to maximize your investment.  

Technical Documentation: Comprehensive knowledge base (Invenda Connect) with FAQs, troubleshooting guides, and best practices.  

Service Level Targets:

• System uptime: 99%+ for cloud platform
• Critical incident response: Within 24 hours
• Software updates: Quarterly feature releases plus security patches as needed

The Invenda Cloud alerts operators when machines lose connectivity. The system logs the offline time and last communication, enabling quick diagnosis. Machines can operate in offline mode for basic transactions, syncing data when connectivity is restored.

The process follows these steps:

1. Discovery Call: Discuss your fleet size, locations, goals, and current operations
2. Needs Assessment: Invenda evaluates your requirements and recommends optimal configuration
3. Pilot Program: Start with a small deployment (10-50 machines) to validate performance
4. Training & Onboarding: Comprehensive training on platform usage and best practices
5. Phased Rollout: Scale deployment across your network with ongoing support
6. Optimization: Continuous improvement based on performance data and feedback

Contact: Reach out to your regional Invenda team to schedule an initial consultation and site survey.

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